Advanced Business Methods

We are providing an update on the disruption affecting the Middle East (UAE) (me-central-1) Region. After a thorough assessment, we have determined that we are unable to restore access to the resources and data hosted exclusively in the mec1-az2 Availability Zone. We continue to work on recovering regional resources, as well as zonal resources hosted in the other affected Availability Zones (mec1-az1 and mec1-az3). Since the disruption began in March, most customers have been able to re-establish their operations in other Regions by restoring backups or copying data that remained accessible. AWS Support remains available to help customers who need assistance moving their applications to alternate Regions. We remain committed to supporting our customers in the UAE. We are working on replacing the affected infrastructure and will provide an update on the restoration of our services in the coming months. We have notified the relevant authorities and continue to work with them toward that goal.

Title: Users may be unable to create SharePoint knowledge agents using Microsoft 365 Copilot in SharePoint Online User impact: Users may be unable to create SharePoint knowledge agents using Microsoft 365 Copilot in SharePoint Online. More info: When users attempt to create a SharePoint knowledge agent using Copilot in SharePoint Online, they may receive an error that states, “We couldn't verify your license.” Current status: We're continuing to monitor the rate of the deployment's progression through the impacted environment in an effort to establish a timeline for remediation. We'll aim to provide an update on this when possible. Scope of impact: Any user attempting to create SharePoint knowledge agents using Copilot in SharePoint Online may be affected. This information may be updated as our investigation continues. Root cause: A recent service change had a missing configuration that's preventing the licensing from being fetched and validated, causing impact. Next update by: Wednesday, October 28, 2026, at 7:00 PM UTC